#Account Lead

Company Description

At #HelloYes Marketing, we are a globally recognised brand, a powerhouse of creativity, and a trailblazing agency at the intersection of digital and technology. We are on the lookout for exceptionally talented individuals who crave the opportunity to fuel their curiosity and thrive in an environment that champions innovation.

Role Summary

As the Account Lead, you will be responsible for managing client relationships and driving the strategic direction of key accounts, with a focus on social media clients. You will work closely with internal teams to ensure the successful execution of campaigns, meeting client objectives, and maintaining high levels of client satisfaction. Your role will involve strategic planning, relationship management, performance tracking, and team collaboration to deliver exceptional results.

Role and Responsibilities

  • Account Management: Develop and execute account management strategies to maximise client retention, growth, and satisfaction.
  • Build and maintain strong relationships with key stakeholders within client organizations.
  • Client Relationship Management: Serve as the main point of contact for clients, understanding their goals, challenges, and industry landscape. Regularly communicate with clients to provide updates, address concerns, and gather feedback to enhance client satisfaction.
  • Strategic Planning: Collaborate with clients to develop strategic account plans aligned with their business objectives. Identify opportunities for account growth, propose tailored solutions, and provide strategic guidance to optimise client outcomes.
  • Team Collaboration: Work closely with internal cross-functional teams, to ensure seamless delivery of services and resolve any client issues or escalations. Foster strong collaboration and knowledge-sharing within the team.
  • Performance Tracking and Reporting: Monitor account performance metrics, including revenue, customer satisfaction, and growth, to track progress against KPI’s. Prepare regular reports and presentations for clients and internal stakeholders to communicate account status, opportunities, and challenges.
  • Market and Industry Awareness: Stay abreast of market trends, competitive landscape, and industry developments to provide strategic insights and identify opportunities for innovation and differentiation. Share relevant knowledge with clients and internal teams.
  • Most of your clients are Social Media accounts – The following needs to be done
  • Social Media Meetings with the plan 
  • Running Meetings: Organising and leading brainstorming meetings
  • Ensuring your client’s posts are up on the correct days and no spelling mistakes
  • Overseeing paid advertising campaigns are running and that the KPI’s are being met 
  • Timely Completion of Plans and Reports: Ensuring that all planning documents and reports are completed and submitted on time.
  • Managing ClickUp: For all your accounts and keeping it updated
  • Ensuring Processes are Followed: Making sure that all team processes and protocols are adhered to.
  • Training the Team: Providing necessary training and guidance to team members.
  • Supporting the Team: Offering support where needed, addressing concerns, and assisting in problem-solving.

 

Qualifications and Education Requirements

BA Degree / Diploma in Marketing

Preferred Skills

Excellent written and grammatical skills

Customer focused

Ability to manage multiple projects and deadlines

Sound knowledge managing client expectations

Strong Microsoft software skills

Adaptability to change

Get in touch!

This position at #HelloYes Marketing offers the opportunity to work in a dynamic digital marketing agency that prioritizes adaptability and integration in serving clients’ evolving needs. If you meet the qualifications, have a curious mind and are ready to excel in the fast-paced world of social media management, we invite you to apply. Send your CV to [email protected]